- Sublime Tracking (Pty) Ltd
- Midrand, Gauteng
Job Details
- Permanent | Full-time
- R8 000 a month
Full Job Description
Job overview/Purpose of the Job:
- To be the first in line of contact in emergencies relating to Sublime customers.
- Managing the output of the Control Room
- Managing a turn-around time, feedback and completion, call updates, internal and external queries as required for by the company in order to reach its objectives.
Essential duties and responsibilities:
· Ensuring that the Control Room remains secure at all times and that no unauthorized persons enter the Control Room.
· Monitoring and manage signals that enter into the secured alert platform. Also, monitoring and controlling alerts.
· Ensuring surveillance/alerts monitors are observed at all times and ensure that the units are reporting and acknowledges on time.
· Monitoring of all signals triggered by the unit.
· Functioning as a dispatcher to the second line reaction.
· Handling incoming and outgoing calls.
· May perform other duties as assigned.
· Escalating queries to the relevant department.
· Complete other tasks related to the role as requested by line manager
Education and/or work experience requirements:
- Grade 12
- 2 years control room call centre experience essential
- Previous experience in vehicle tracking industry
- Must be willing to work night shift and on weekends
- Must be alert and have the ability to think on their feet
- Excellent problem-solving skills
- Must be self-motivated and reliable
- Good telephone etiquette
- Computer literate
Physical requirements:
- Strong Administrative Skills
- The ability to communicate effectively. Excellent communication skills both verbally and in writing.
- Attention to detail.
- The ability to perform more than one task at a go (Multi-Tasking)
- Attentive Time Management.
Job Types: Full-time, Permanent
Pay: R8 000,00 per month
Work Location: In person
