CoCre8 Technology Solutions (Pty) Ltd, based in Midrand, Johannesburg, is inviting applications for its IT Service Desk Agent Learnership Programme 2025/2026. This exciting 12-month opportunity is designed for young, unemployed South Africans eager to build a career in the fast-growing field of information technology and technical support.

The learnership offers both structured academic learning and valuable workplace experience, preparing participants for professional roles in IT service management and customer support.

About the Learnership

The IT Service Desk Agent Learnership provides learners with the opportunity to gain practical experience while completing an accredited Technical Support NQF Level 4 qualification.

Participants will join CoCre8’s dynamic Service Desk team, acting as the first point of contact for all IT-related issues and user inquiries. Under professional supervision, learners will develop essential skills to diagnose, resolve, and manage technical incidents effectively.

This programme is ideal for individuals who are passionate about technology, problem-solving, and customer service.

Key Responsibilities

During the learnership, participants will be exposed to various tasks and responsibilities, including:

• Providing first-line IT support to customers in a Service Desk environment.
• Logging, categorizing, and prioritizing technical incidents accurately.
• Assisting users with troubleshooting and escalating complex issues when required.
• Learning and applying ITIL-based processes and procedures.
• Becoming proficient in using Service Desk tools for monitoring and reporting.
• Supporting the Service Desk Manager in maintaining service quality and response standards.

Learners will complete structured training modules while gaining practical experience at the CoCre8 offices in Midrand.

Programme Details

• Duration: 12 months (1 December 2025 – 30 November 2026)
• Qualification: Technical Support NQF Level 4
• Location: CoCre8 Technology Solutions Offices, Midrand, Gauteng
• Reporting to: Service Desk Manager

This learnership combines classroom instruction with real-world experience, offering participants a comprehensive understanding of IT support and service management principles.

Minimum Requirements

Applicants must meet the following minimum criteria to be considered:

• Must be unemployed at the time of application.
• Must hold a valid Matric certificate.
• Must have passed at least two languages in Matric, one of which must be English (a ‘C’ symbol or higher will be advantageous).
• Must hold an IT-related Certificate, Diploma, or Degree.
• Must be a South African citizen.
• Must reside in Midrand or surrounding areas.

Meeting these requirements ensures that candidates are ready to thrive in a professional, high-paced IT support environment.

Desired Skills and Competencies

Successful candidates should demonstrate:

• A strong passion for information technology and technical problem-solving.
• Excellent verbal and written communication skills in English.
• Good organizational and time management abilities.
• High levels of motivation, discipline, and attention to detail.
• The ability to learn quickly and adapt to new challenges.
• Computer literacy and familiarity with basic IT tools or software.

Any additional IT training or certifications will be considered advantageous.

Employment Equity

Preference will be given to candidates who meet the company’s Employment Equity and Affirmative Action objectives, in line with CoCre8 Technology Solutions’ commitment to diversity and inclusion.

How to Apply

Interested and eligible applicants should email their CVs directly to the Human Resources Department:

Email: bernice.fourie@cocre8.com
Subject Line: IT Service Desk Agent – Learnership

Application Deadline: 10 November 2025

Applicants are advised to clearly indicate the position title in the subject line and ensure that all personal details and qualifications are correctly listed. Only shortlisted candidates will be contacted for further correspondence.

About CoCre8 Technology Solutions

CoCre8 Technology Solutions (Pty) Ltd is a South African-based IT solutions provider specializing in innovation-driven technologies, enterprise support, and customer-centric service management. The company is dedicated to empowering young professionals through structured learning programmes that build essential skills for the future digital economy.

By offering this learnership, CoCre8 continues to support youth development and contribute to the country’s broader goal of reducing unemployment through practical, skills-based education.

Closing Date

10 November 2025

Early applications are encouraged as late submissions will not be considered.

Conclusion

The CoCre8 IT Service Desk Agent Learnership 2025/2026 is an excellent opportunity for motivated young South Africans who are passionate about IT and eager to gain real-world experience. This 12-month programme combines structured training with practical exposure, helping participants develop the technical and professional skills required to excel in the tech industry.

If you are ready to take the first step toward an exciting IT career, prepare your documents and apply before the closing date. Your journey toward becoming a qualified IT support professional could begin here with CoCre8 Technology Solutions.