The UIF LAP 12-Month Contact Centre Learnership Programme 2025/2026 offers unemployed South African youth practical call centre skills, real work experience, and a monthly stipend. Learn requirements and how to apply.
UIF LAP Contact Centre Learnership Programme 2025/2026
The UIF Labour Activation Programme Contact Centre Learnership for 2025/2026 has opened its doors to young South Africans who want a real chance to gain practical work experience, learn valuable customer service skills, and begin building a stable career in one of the country’s fastest-growing sectors. This learnership is created through a partnership between the Department of Employment & Labour, the Unemployment Insurance Fund (UIF), and the Ubuntu Institute.
For unemployed youth who have previously contributed to UIF and want a fresh start in the job market, this programme offers exactly that. It combines structured learning with hands-on training and a monthly stipend, allowing learners to focus fully on their development while receiving financial support.
About the UIF LAP Contact Centre Learnership
This learnership runs for 12 months, giving participants enough time to master essential call centre communication skills, workplace behaviour, and customer service principles. It is designed to prepare young people for actual jobs in the call centre environment, where employers are constantly looking for confident, skilled, and well-trained agents.
Throughout the programme, learners receive mentorship, guidance, and exposure to real industry expectations. By the end of the 12-month learning period, they will have gained the necessary knowledge and work readiness to apply for entry-level positions in customer service, contact centres, and related fields.
Programme Overview
- Programme: UIF LAP 12-Month Contact Centre Learnership
- Duration: 12 months
- Stipend: R2,000 per month
- Eligibility: South African citizens aged 18–28
- Qualification Required: Grade 12 (Matric)
- Organisers: Department of Employment & Labour, UIF & Ubuntu Institute
About the Organisations Behind the Programme
Department of Employment & Labour
The Department of Employment & Labour focuses on helping South Africans access job opportunities, improving labour conditions, and supporting initiatives aimed at reducing unemployment. Through training and support programmes, the department plays a key role in shaping a more inclusive workforce.
Unemployment Insurance Fund (UIF)
UIF provides financial support to workers who have lost their income. Beyond relief benefits, the fund also invests in skills development and reintegration programmes, such as the Labour Activation Programmes. These initiatives ensure that unemployed individuals can re-enter the job market with improved skills and renewed confidence.
Ubuntu Institute
The Ubuntu Institute is known for its commitment to empowering young people through education, training, and employment opportunities. The organisation works closely with government and industry partners to offer development programmes that build skills and open doors for youth across the country.
Together, these three institutions have created a learnership that not only empowers young people but also supports the long-term goal of reducing unemployment and strengthening the labour market.
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Programme Requirements
To qualify for the UIF LAP Contact Centre Learnership, applicants must meet specific criteria to ensure they are prepared and eligible for the opportunity.
General Eligibility Requirements
Applicants must:
- Be South African citizens
- Be between the ages of 18 and 28
- Be unemployed
- Not be participating in another internship or learnership
- Be a previous UIF contributor
- Have a Grade 12 (Matric) certificate
- Have a genuine interest in customer service or call centre work
- Be available full-time for 12 months
- Have access to a smartphone for communication and online portions of training
- Persons living with disabilities are strongly encouraged to apply
These requirements ensure that the programme reaches young people who need the opportunity most and who are able to commit fully to the training.
Application Requirements
To complete the application process, you must submit the following documents:
- A certified copy of your South African ID (not older than 2 months)
- A certified copy of your highest qualification (not older than 2 months)
- An updated CV
- Proof of residence
- A medical certificate (for candidates applying under disability status)
- A SARS letter (tax reference)
These documents help the organisers verify your eligibility and assist in setting up your learner profile.
How to Apply
APPLY FOR THE UIF LAP CONTACT CENTRE LEARNERSHIP PROGRAMME HERE
Conclusion
The UIF LAP Contact Centre Learnership Programme 2025/2026 is an empowering opportunity for South African youth who want real work experience, a recognised qualification, and a stepping-stone into the professional world. With strong support from the Department of Employment & Labour, UIF, and the Ubuntu Institute, this learnership opens the door to a career path that continues to grow in demand across the country. If you meet the requirements and are ready for a full-time commitment, this programme gives you the perfect foundation to build your future.
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