Discovery Invest is offering a Service Consultant Internship in Sandton for candidates passionate about client service and financial services operations.
Introduction
Discovery Limited is offering an exciting Service Consultant Internship opportunity within its Discovery Invest business unit. Based in Sandton, Gauteng, this internship is ideal for individuals who are passionate about customer service, client engagement, and building a career within the financial services sector.
Discovery is known for its purpose-driven culture and commitment to innovation, excellence, and positive societal impact. This internship provides exposure to a fast-paced contact centre environment where service quality, accuracy, and client satisfaction are central to daily operations.
About Discovery Limited
Discovery’s core purpose is to make people healthier while enhancing and protecting their lives. The organisation invests in people who align with its values and thrive in dynamic, performance-driven environments. Discovery’s culture encourages initiative, accountability, and continuous improvement across all business areas.
About Discovery Invest
Discovery Invest operates within a high-growth, client-focused financial services environment. The business specialises in innovative investment products and places strong emphasis on customer experience, long-term relationships, and service excellence for both internal and external stakeholders, including brokers and franchise partners.
Purpose of the Internship
The Service Consultant Internship is designed for client-centric individuals who are passionate about delivering world-class service. Interns will engage with investors, brokers, and internal teams, ensuring that client queries are resolved efficiently while maintaining Discovery’s service standards and compliance requirements.
Key Responsibilities
Client Query Management
Interns will handle multiple telephonic queries from investors, brokers, and franchises, ensuring accurate resolution and timely follow-up. All interactions must be logged correctly, and clients must be kept informed of progress throughout the resolution process.
Service Excellence and Retention
The role requires a strong focus on client satisfaction and retention by delivering professional, efficient, and empathetic service aligned with Discovery’s standards.
Administration and Record Keeping
Interns are responsible for accurate record keeping, maintaining detailed statistics of queries and correspondence, and providing quality feedback to line managers. Administrative accuracy and attention to detail are essential.
Compliance and Risk Management
All tasks must be performed in line with Discovery’s risk, compliance, and governance requirements. Interns must ensure correct routing of queries to relevant departments for effective resolution.
Systems and Knowledge Development
Interns will utilise multiple Discovery systems for calls, correspondence, and reporting. Continuous development of product knowledge and soft skills is required to meet performance targets.
Personal Attributes and Skills
Successful candidates must demonstrate strong interpersonal and communication skills, including:
Ability to work effectively within a team
Respect for diverse viewpoints and contributions
Empathy, patience, and active listening skills
Clear verbal communication and professional conduct
Strong customer focus and service orientation
Ability to manage pressure and meet deadlines
Adaptability to change and openness to feedback
Strong organisational and prioritisation skills
Resilience, self-motivation, and accountability
Consistent focus on quality, productivity, and results
Education and Experience Requirements
Applicants must meet the following requirements:
Matric certificate
Minimum of two years call centre experience
At least one year of experience within the financial services industry
Computer literacy with proficiency in Microsoft Office
Basic mathematical skills
The following will be considered advantageous:
Experience within a LISP environment
Broker-related knowledge and understanding
A relevant BCom degree
Employment Equity
Discovery Limited is committed to employment equity and transformation. The company actively encourages applications from individuals with disabilities and will consider its approved Employment Equity Plan and targets as part of the recruitment process.
How to Apply
Applications must be submitted online via the Discovery careers platform at: careers.discovery.co.za.
Conclusion
The Discovery Invest Service Consultant Internship offers valuable exposure to financial services operations within a respected, purpose-driven organisation. This opportunity is ideal for individuals who thrive in client-facing roles, value service excellence, and are motivated to grow within a structured, high-performance environment.
