Amazon has opened applications for its Cloud Support Associate Internship, starting in March 2026, based on-site in Cape Town, Western Cape. This six-month internship is a highly competitive opportunity for unemployed South African youth who are passionate about cloud computing, technology support, and customer-facing technical roles within Amazon Web Services (AWS).
This programme is designed to give interns real, hands-on exposure to one of the world’s leading cloud platforms while building practical skills, professional confidence, and globally relevant experience.
About the Amazon Cloud Support Associate Internship
The Cloud Support Associate Internship forms part of Amazon Web Services’ global support organisation. Interns join AWS support teams that assist customers running mission-critical applications on the AWS cloud.
From day one, interns are exposed to real-world cloud environments, modern technologies, and structured learning aligned with AWS Cloud Support Builder standards. The role combines technical troubleshooting, customer interaction, and continuous learning in a fast-paced, high-impact environment.
The internship runs for six months, starting in March 2026, and is offered as a fixed-term, on-site programme in Cape Town.
What You Will Be Doing
As a Cloud Support Associate Intern, no two days are the same. The role is designed to build strong technical foundations while developing problem-solving and customer engagement skills.
Your responsibilities may include:
Learning and using cloud and support technologies used by AWS
Handling customer support cases via email, chat, and other support channels
Troubleshooting technical issues related to applications, servers, databases, and networks
Investigating root causes and applying structured problem-solving techniques
Working on projects that improve internal support processes
Designing, building, or deploying small tools or scripts to assist AWS Support Engineers
Partnering with AWS engineering and support teams locally and globally
Completing AWS certifications during the internship
This exposure prepares interns for entry-level cloud, support, and DevOps-related roles after completion.
A Day in the Life of a Cloud Support Associate Intern
On a typical day, interns focus on resolving customer issues by engaging directly with users and applying technical troubleshooting skills. You may analyse logs, review configurations, test solutions, and guide customers toward best-practice architectures.
Beyond support cases, interns may contribute to internal documentation, automation tools, process improvement initiatives, or learning sessions with experienced engineers. The role encourages curiosity, deep learning, and continuous improvement.
Minimum Eligibility Requirements
To be considered, applicants must meet all of the following requirements:
Be unemployed before joining the internship programme
Be under the age of 35 at the time of application
Have completed or be currently enrolled in a higher education qualification in a technology-related field
Minimum qualification level: NQF Level 4 to Level 6
Qualification must be from an accredited institution of higher education
Be legally eligible to work in South Africa
In line with applicable legislation, preference may be given to applicants from designated groups, including Black people, women, and persons with disabilities who are South African citizens.
Technical Knowledge Requirements
Applicants should have basic foundational knowledge in the following areas:
At least one scripting language such as Python, Perl, Ruby, or shell scripting
Basic networking concepts
Basic database concepts
Operating systems such as Windows and/or Linux
You do not need to be an expert, but you must show a willingness to learn and apply these skills in a practical environment.
Preferred (But Not Mandatory) Skills
The following will strengthen your application but are not compulsory:
Understanding of cloud computing concepts
Familiarity with internet fundamentals
Knowledge of networking concepts such as DNS, TCP/IP, HTTP, CIDR notation, and the OSI model
Comfort working in a Linux or Unix environment
Exposure to databases, storage, or big data concepts
Previous customer-facing experience
An AWS Certification such as Cloud Practitioner or Solutions Architect – Associate is preferred but not required.
What Amazon Offers Interns
Interns on this programme benefit from a structured and supportive environment focused on growth and development.
Key benefits include:
Competitive pay
Hands-on, impactful project work
On-the-job technical and functional training
Opportunities to complete AWS certifications
Networking with interns and professionals across Amazon
Mentorship and career development support
Participation in intern events, speaker sessions, and leadership programmes
Amazon’s inclusive culture encourages learning, innovation, and collaboration across teams and locations.
Diversity, Inclusion, and Accessibility
Amazon is committed to diversity, equity, and inclusion. Applications are welcomed from all eligible candidates, and persons with disabilities are encouraged to apply.
Applicants who require accommodations during the application, interview, or onboarding process will be supported through Amazon’s internal accommodation processes.
How to Apply
Applications must be submitted through Amazon’s official careers platform. Search for the role using the title Cloud Support Associate Internship – March 2026, Job ID A3129850.
To apply for this job please visit www.amazon.jobs.
Ensure your application includes an updated CV and accurate qualification details. Only applications submitted through the official platform will be considered.
Conclusion
The Amazon Cloud Support Associate Internship starting in March 2026 is a powerful entry point into the global cloud computing industry. With real AWS exposure, structured training, and professional mentorship, this programme equips interns with skills that are in high demand both locally and internationally.
For unemployed South African youth with a technical background and a strong interest in cloud technology, this internship offers far more than experience—it offers a foundation for a long-term career in tech.
