Discovery Limited has opened applications for a Service Consultant Internship based in Gauteng, offering a valuable opportunity for motivated individuals who are passionate about customer service and client experience within the financial services environment. This internship is ideal for candidates who thrive in fast-paced, people-focused settings and who align strongly with Discovery’s purpose-driven culture.
About Discovery Limited
Discovery’s core purpose is to make people healthier while enhancing and protecting lives. The organisation actively seeks individuals who share its values and who are driven to make a meaningful impact through their work. Discovery’s dynamic and performance-oriented environment empowers self-driven individuals to grow, innovate, and consistently deliver excellence while contributing to positive change in society.
About Discovery Invest
Discovery Invest operates in a rapidly growing and high-energy environment that focuses on delivering innovative financial products. The division places strong emphasis on customer engagement, customer experience, and building long-term relationships with brokers and key stakeholders. Employees are expected to deliver world-class service to both internal and external clients, ensuring sustainable and trusted relationships.
Key Purpose of the Role
Discovery is seeking Service Consultants who are client-centric, service-oriented, and committed to upholding the organisation’s values in every interaction. The role focuses on delivering exceptional customer service while ensuring accuracy, compliance, and professional communication at all times.
Areas of Responsibility
Service Consultants will be responsible for managing multiple telephonic queries from investors, brokers, and franchises while ensuring queries are handled through to resolution. The role places strong focus on client satisfaction, retention outcomes, and service excellence.
Key responsibilities include accurately logging all interactions, achieving product and soft skills knowledge targets, and adhering strictly to risk and compliance requirements. Consultants will regularly update callers on the progress of their requests and ensure all service delivery aligns with Discovery’s established service standards.
Additional responsibilities include handling administrative tasks, maintaining accurate statistics on queries and correspondence, keeping detailed records, and providing quality feedback to direct line managers. Consultants will also be responsible for routing queries to the appropriate departments and effectively utilising Discovery’s systems for calls, queries, and correspondence.
Personal Attributes and Skills
Successful candidates should demonstrate the ability to work positively within a team environment while showing respect for diverse viewpoints. Strong empathy, listening skills, and the ability to communicate clearly and confidently are essential.
Candidates must be client-focused, service-oriented, and results-driven, with the ability to respond quickly to caller needs while maintaining high quality and productivity standards. The role requires strong organisational skills, adaptability to change, patience, and emotional control in pressurised situations.
A willingness to learn, openness to feedback, resilience, and the ability to balance professionalism with a positive outlook are critical. Candidates should be self-motivated, proactive, and able to manage priorities and deadlines effectively under pressure.
Education and Experience Requirements
Applicants must meet the following criteria:
Matric certificate
Minimum of two years call centre experience
At least one year of experience within the financial services industry
Working experience within a LISP environment is advantageous
A related BCom degree is advantageous
Proficiency in Microsoft Office
Basic mathematical skills
Broker knowledge and understanding is advantageous
Employment Equity
Discovery’s approved Employment Equity Plan and targets will be considered during the recruitment process. As an equal opportunity employer, Discovery actively encourages applications from people with disabilities.
How to Apply
Interested candidates must apply through Discovery’s official careers platform
To apply for this job please visit careers.discovery.co.za.
Conclusion
The Discovery Limited Service Consultant Internship offers a strong entry point into the financial services industry for candidates who are passionate about customer experience and professional growth. With exposure to a dynamic environment, structured responsibilities, and a purpose-driven culture, this internship provides valuable experience for individuals seeking long-term career development within a leading organisation.
Frequently Asked Questions
Is this role suitable for entry-level applicants?
The role requires prior call centre and financial services experience, making it more suitable for candidates with existing industry exposure.
Where is the internship based?
The position is based in Gauteng.
What type of work environment can interns expect?
Interns will work in a fast-paced, performance-driven environment with a strong focus on customer service and compliance.
Is a degree required to apply?
A related BCom degree is advantageous but not mandatory.
Are people with disabilities encouraged to apply?
Yes, Discovery actively encourages applications from people with disabilities in line with its Employment Equity Plan.
