Zimmer Biomet, a global leader in medical technology for nearly 100 years, is offering an exciting Customer Service Internship in Johannesburg, Gauteng. This opportunity is ideal for young professionals looking to gain hands-on experience in customer service within the healthcare and medical technology industry. Every 8 seconds, a Zimmer Biomet product or technology enhances a patient’s mobility, and this internship gives you the chance to be part of that mission.
The internship focuses on providing exceptional customer service, supporting internal and external clients, and gaining practical experience in a fast-paced, professional environment.
What You Can Expect
As a Customer Service Intern at Zimmer Biomet, you will:
- Provide high-quality customer support to internal and external customers
- Assist the Customer Experience team with day-to-day departmental functions
- Handle inquiries regarding products, quotations, and orders from hospitals and funders
- Learn about Zimmer Biomet’s medical products and services and apply empathy in customer interactions
- Support the procurement team with documents and queries, including exports
- Manage and monitor robotic orders with internal and third-party stakeholders
Key Responsibilities
- Ensure 100% compliance with company policies and procedures
- Communicate effectively with customers via telephone, email, and face-to-face interactions
- Provide accurate quotations for future cases, including special pricing based on medical aid limits and hospital group initiatives
- Accurately handle queries from funders, hospitals, and internal accounts receivable teams
- Support internal workflows, including SAP ERP corrections and monitoring order placements
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Skills and Qualities That Make You Stand Out
- Productivity aligned with key performance indicators
- Strong attention to detail
- Financial acumen and analytical ability
- Excellent communication and customer service skills
- Willingness to learn and develop professionally
- Effective planning and organizational skills
- Problem-solving and decision-making capability
- Self-motivation, drive, and the ability to prioritize tasks
Requirements and Background
- Proven experience in an office environment
- Knowledge of Microsoft Office (SAP experience is advantageous)
- Relevant qualification in Customer Services or previous experience in a Customer Services team
- Positive attitude and strong communication skills
- Understanding of financial processes and quotations
Zimmer Biomet is an equal opportunity employer, encouraging applications from all qualified candidates, including veterans and persons with disabilities.
How to Apply
Interested candidates should submit their applications via the official careers portal:
Apply for the Zimmer Biomet Customer Service Internship Here
Conclusion
The Zimmer Biomet Customer Service Internship offers a valuable pathway for young professionals to gain practical experience, develop key customer service skills, and grow within the medical technology industry. By joining Zimmer Biomet, you will be part of a global mission to enhance patient mobility while building a strong foundation for your career. If you are driven, detail-oriented, and passionate about helping others, this internship is an ideal opportunity to launch your professional journey.
