Eskom invites South African youth and young professionals to apply for the Contact Centre Learnership Programme 2025 / 2026. Gain valuable customer service experience, hands-on training, and a nationally recognised qualification.
Empowering the Next Generation of Young Professionals
Eskom, South Africa’s leading public electricity utility, is once again opening its doors to the nation’s youth. Through the Eskom Contact Centre Learnership Programme (X5 Posts) 2025 / 2026, young professionals have the chance to gain practical, career-defining experience in customer service, communication, and business operations.
This learnership gives unemployed youth an incredible opportunity to grow their skills in a professional environment while earning a qualification that prepares them for the corporate world.
About the Eskom Contact Centre Learnership Programme
The Eskom Contact Centre Learnership combines structured classroom training with real workplace exposure at Eskom’s customer service centres. Learners gain valuable insights into contact centre operations, customer care, and business communication.
By the end of the programme, participants will have developed both technical and interpersonal skills that are essential for success in South Africa’s modern job market. Learners will handle real customer queries, resolve service issues, and deliver professional support — building the confidence and competence expected of a true young professional.
Upon completion, successful participants will receive a nationally recognised qualification, giving them a competitive edge in the growing service industry.
Available Positions
Programme Title: Non-Technical Contact Centre Learnership Programme (X5 Posts)
Minimum Requirements
Applicants must meet the following criteria:
- Be a South African citizen
- Hold a National Diploma (NQF Level 6) with at least 240 credits in one of the following:
- Marketing
- Finance
- Commerce
- Engineering
- Social Science
- Business Management
- Customer Service
Skills and Competencies
To succeed in this learnership, applicants should have:
- Excellent customer service and communication skills
- Strong interpersonal and telephone abilities
- Computer literacy and attention to detail
- Good time management and organisational skills
- The ability to work under pressure and handle stress professionally
Key Responsibilities
During the programme, learners will:
- Handle inbound and outbound customer interactions
- Support non-technical dispatch and follow-up processes
- Participate in multi-media customer campaigns
- Assist with marketing, sales, and service support
- Work with vending, prepaid, and EasyPay systems
- Contribute to customer service improvement initiatives
How to Apply
Applications for the Eskom Contact Centre Learnership Programme (X5 Posts) must be submitted online via the official Eskom Careers Portal.
Closing Date: 17 October 2025
Late or incomplete applications will not be considered, and only shortlisted candidates will be contacted.
Conclusion
The Eskom Contact Centre Learnership Programme 2025 / 2026 is more than a learning opportunity — it’s a launchpad for young professionals eager to start a successful career in customer service and business communication.
By offering structured learning and real-world exposure, Eskom continues to play a key role in building the next generation of South Africa’s workforce.
If you are a young professional ready to gain practical experience, enhance your skills, and grow your career, this programme is your chance to step into a brighter future.